Returns and Exchanges
Exchange and Return Policy
- Silver jewelry can be exchanged or returned, while gold jewelry can only be exchanged, within 5 days of purchase.
- When exchanging for an item of lower value, the price difference is not refunded.
- Jewelry made of gold with diamonds or other precious stones cannot be exchanged or returned.
When is an exchange or return possible?
- The item must be in its original condition, unused, undamaged, and accompanied by all of the following:
- Shopping bag
- Box
- Tag (unremoved and unbroken)
- Proof of purchase (fiscal receipt or payment slip from the bank)
Items must be returned to the same store where the purchase was made. In the case of an online order, the item must be returned to the central office.
Head Office
129 Shalva Nutsubidze Street, 0186, Tbilisi, Georgia
Working Hours
Monday – Friday: 10:00 – 19:00
Tel.: (032) 205 16 26